Shipping policy

We ship SomaGuard products to customers within the United States.

Order Processing

Orders are typically processed within 1–2 business days. Orders placed on weekends or public holidays begin processing the next business day. Processing times are estimates only and are not guaranteed. Processing and shipment may take longer during periods of unusually high demand, and may be delayed by causes or events beyond our reasonable control, including but not limited to: severe weather; natural disasters; acts of God; fire or flood; epidemics, pandemics, or other public-health emergencies; power, internet, or telecommunications failures; failures, delays, or capacity constraints of carriers or other third-party service providers; strikes, lockouts, or other labor disputes; shortages of materials, products, or transportation; acts of war, terrorism, or civil unrest; and acts, orders, or regulations of any governmental authority. If we expect a material delay on your order, we will contact you.

Shipping Rates and Delivery Estimates

Shipping options, costs, and estimated delivery windows are calculated and displayed at checkout before you complete your order. Delivery estimates are provided by the carrier and are not guaranteed.

Tracking

Once your order ships, we will email you a confirmation with tracking information. Please allow up to 24 hours for tracking to update after you receive the notification.

Delays and Carrier Issues

We are not liable for delays caused by carriers, weather, customs, or any other event outside our reasonable control, including but not limited to the events listed under Order Processing above. Risk of loss passes to you once we deliver the goods to the carrier. If your tracking shows delivered but you have not received the package, contact us at info@somaguard.net and we will help you open a claim with the carrier.

Damaged Shipments

If your order arrives damaged, contact us at info@somaguard.net within 7 days of delivery with your order number and photos of the affected items and the packaging. See our Refund Policy for how we resolve damaged and defective shipments.

Wholesale and Bulk Orders

Shipping terms for wholesale and bulk orders are agreed separately in writing and take precedence over the terms on this page for those orders.

Questions

For any questions about shipping, contact us at info@somaguard.net.