Refund policy

Last updated: July 25, 2026

If for any reason your order doesn't meet your expectations, we'll work with you to resolve it smoothly. You may request a return or exchange within 30 days of the purchase date, and we'll either replace the item or issue a full refund to your original payment method. After the initial 30-day window, we may still honor returns depending on the circumstances.

Within 30 Days

Your first 30 days are straightforward. Reach out, tell us what went wrong, and choose whichever outcome works better for you:

• A replacement — the same item, or an exchange for something else of equal value.
• A full refund — returned to your original payment method.

We don't require a reason. If it isn't right for you, that's reason enough.

Hygiene and Safety Exception

Because our products are protective equipment used in clinical settings, we cannot accept returns of opened or unsealed items, including masks, gowns, bibs, and sterilization supplies, unless the product is defective. This protects every practice we supply.

After 30 Days

We understand that life doesn't always run on a 30-day clock. If you're outside the window, contact us anyway. We review these case by case and consider the condition of the item, how long you've had it, and what happened. Many of these requests are approved — we'd rather find a fair resolution than point at a deadline.

How to Start a Return

1. Email us at info@somaguard.net with your order number and a short description of the issue.
2. We'll respond within 1–2 business days with return instructions and, where applicable, a return label.
3. Send the item back using the instructions provided.

Please wait for our instructions before shipping anything back, so we can make sure your return is tracked to your order.

Condition of Returned Items

We ask that items come back in resalable condition with original packaging and any included accessories. Sealed items that have not been opened qualify for the full 30-day return above. Items returned with significant damage or missing components may receive a partial refund, and we'll always tell you before we process anything less than the full amount.

Refunds

Once your return arrives, we inspect it and process your refund within 2 business days. Refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.

Exchanges

If you'd prefer a replacement, let us know when you contact us and we'll reserve the item for you. Exchanges ship as soon as we receive your original item back. If the replacement costs more or less than your original purchase, we'll settle the difference either way.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or simply isn't what you ordered, contact us within 7 days of delivery with a photo. We'll cover return shipping and send a replacement or full refund right away. You shouldn't be out of pocket for our mistake or a carrier's.

Return Shipping

Return shipping is the customer's responsibility except for damaged, defective, or incorrect items, which we cover in full.